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Service Policy

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  1. Purpose:
    SyncPen Consultancy (“we”, “us”, “our”) is committed to delivering tailored, high-quality healthcare BPO services to our clients while ensuring the confidentiality, security, and integrity of the services we provide. This Service Policy outlines the terms and conditions for using our website, offerings, and engaging with us in any capacity.

  2. Agreement to Terms:
    By accessing or using our services, including visiting our website, utilizing client support, or engaging in any service-related activities, you agree to the terms of this Service Policy and our Privacy Policy. If you do not agree with these terms, we kindly ask you to refrain from using our services.

  • Services We Provide:
    SyncPen Consultancy specializes in offering a comprehensive suite of HIPAA-compliant healthcare BPO solutions. Our services are designed to help healthcare providers enhance operational efficiency and ensure compliance. We provide the following services:

  • Revenue Cycle Management (RCM)

  • Pharmacy Benefit Administration

  • Invoice Data Management

  • Accounts Receivable (AR) Management

  • 24/7 Customer Support

  • Data Entry and Back-office Support

We also work closely with our clients to customize these services based on their unique needs.

  1. Client Responsibilities:
    Clients engaging with SyncPen Consultancy are expected to:

  • Provide accurate and up-to-date information essential for service delivery.

  • Cooperate with us by granting necessary access to relevant data, systems, or personnel.

  • Abide by the agreed terms for services, payments, and timelines.

  • Notify us promptly of any issues, concerns, or changes related to the services we are providing.

  1. Service Delivery & Availability:
    SyncPen Consultancy aims to deliver all services in a timely and professional manner, ensuring maximum efficiency:

  • We will respond to service inquiries and issues within 24 hours.

  • We provide regular updates and status reports according to the service agreement.

  • We work to maintain the availability of our services with minimal downtime.

  1. Payment Terms:
    Services rendered by SyncPen Consultancy will be invoiced in accordance with the payment terms outlined in the service agreement. Clients are expected to make payments promptly as per the agreed schedule. Any late payments may be subject to additional fees, as specified in the contract.

  2. Confidentiality & Data Security:
    We place the highest priority on the confidentiality of client data, especially sensitive healthcare information. SyncPen Consultancy adheres to stringent HIPAA-compliant practices to ensure that all personal, medical, and business data is securely handled. Only authorized personnel are granted access to client data, and we implement robust technical measures to safeguard all information.

  3. Modifications to Services:
    SyncPen Consultancy reserves the right to modify or update our services in response to client needs, evolving legal requirements, or industry best practices. We will notify clients of any significant changes to the services we provide, ensuring transparency and continued communication.

  4. Limitation of Liability:
    SyncPen Consultancy will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, except where expressly outlined in the service agreement. While we are committed to delivering high-quality services, our liability is limited to the fees paid for the specific service in question.

  5. Termination of Services:
    Either party may terminate the service agreement with written notice, as specified in the terms of service. In the event of termination, clients are required to settle any outstanding payments for services rendered up to the date of termination.

  6. Changes to Service Policy:
    SyncPen Consultancy reserves the right to revise or amend this Service Policy at any time. Any updates will be posted on our website, and clients will be notified of the changes. We encourage clients to periodically review this policy to stay informed about any modifications.

  7. Copyright Notice:
    All content, materials, and information provided on the SyncPen Consultancy website, including but not limited to text, graphics, logos, images, and data, are protected by copyright laws and are the property of SyncPen Consultancy, unless otherwise specified. All rights are reserved. Unauthorized use of the content may violate copyright, trademark, and other applicable laws.

  8. Contact Us:
    For any questions, concerns, or inquiries about our services or this Service Policy, please contact us at:
    contact@syncpenconsultancy.com



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